Privacy Policy
Your privacy matters to us at trevanquilorysa
Introduction
trevanquilorysa ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website trevanquilorysa.com or use our financial fraud prevention services. We comply with the Privacy Act 1988 (Commonwealth) and the Australian Privacy Principles (APPs).
By accessing our services, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure practices described herein.
Information We Collect
We collect various types of information to provide and improve our financial fraud prevention services. The information we collect falls into several categories:
Personal Information
Name, email address, phone number, postal address, date of birth, and government-issued identification numbers when you register for our services or contact us.
Financial Information
Bank account details, transaction history, credit information, and other financial data necessary for fraud prevention analysis and verification purposes.
Technical Information
IP address, browser type, operating system, device identifiers, cookies, and website usage data collected through our platforms and analytics tools.
Communication Records
Records of correspondence, support requests, feedback, and any other communications between you and our team members or systems.
Automatic Data Collection
Our systems automatically collect certain information when you interact with our services, including log files, cookies, web beacons, and similar tracking technologies. This helps us analyze usage patterns and improve our fraud detection algorithms.
How We Use Your Information
We use your personal information for legitimate business purposes related to financial fraud prevention and security services. Our primary uses include:
- Providing fraud prevention and detection services to protect your financial transactions
- Verifying your identity and conducting risk assessments as required by Australian financial regulations
- Communicating with you about our services, updates, and security alerts
- Improving our fraud detection algorithms and developing new security features
- Complying with legal obligations under Australian law, including anti-money laundering requirements
- Conducting research and analytics to enhance our service effectiveness
- Processing payments and managing your account relationships with us
- Providing customer support and responding to your inquiries
We will never sell your personal information to third parties for marketing purposes. Our data processing activities are governed by strict security protocols and regulatory compliance requirements.
Information Sharing and Disclosure
We may share your personal information in specific circumstances, always in accordance with Australian privacy laws and our contractual obligations:
Service Providers and Partners
We work with trusted third-party service providers who assist us in delivering our fraud prevention services. These may include cloud hosting providers, data analytics companies, and payment processors. All such providers are bound by strict confidentiality agreements and data protection requirements.
Legal and Regulatory Requirements
We may disclose your information when required by law, including to AUSTRAC for anti-money laundering compliance, to law enforcement agencies investigating financial crimes, or in response to valid court orders and legal processes.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes:
- End-to-end encryption for all data transmission and storage
- Multi-factor authentication and access controls for our systems
- Regular security audits and penetration testing by independent security firms
- Employee background checks and ongoing security training programs
- Secure data centers with 24/7 monitoring and physical security controls
- Incident response procedures and breach notification protocols
- Regular software updates and vulnerability management
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We continuously evaluate and update our security measures to address emerging threats and maintain the highest standards of data protection.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. These rights include:
Access and Correction
You have the right to request access to your personal information and to request corrections if the information is inaccurate, incomplete, or out of date. We will respond to such requests within 30 days and provide access in a format that is readily accessible.
Data Portability
You may request that we provide your personal information in a structured, commonly used format that allows you to transfer the data to another service provider, subject to technical and legal limitations.
Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time. However, this may limit our ability to provide certain services that require such information for fraud prevention purposes.
Complaints Process
If you believe we have mishandled your personal information, you may lodge a complaint with us directly. We will investigate all complaints promptly and fairly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention periods vary based on the type of information and applicable legal requirements:
- Transaction records: Retained for 7 years as required by Australian financial regulations
- Identity verification documents: Retained for 7 years from the end of the customer relationship
- Communication records: Retained for 3 years or as required for legal proceedings
- Website usage data: Retained for 2 years for analytics and service improvement purposes
- Marketing preferences: Retained until you withdraw consent or request deletion
When personal information is no longer required, we securely delete or anonymize it in accordance with our data destruction procedures and industry best practices.
International Data Transfers
Some of our service providers and business partners are located outside Australia. When we transfer personal information overseas, we ensure appropriate safeguards are in place to protect your information, including:
- Transfers to countries with adequate privacy protections as recognized by Australian law
- Contractual arrangements that require overseas recipients to handle personal information in accordance with Australian privacy standards
- Use of standard contractual clauses and binding corporate rules for international transfers
- Regular monitoring and auditing of overseas service providers' data handling practices
Countries where your data may be processed include the United States, Singapore, and the United Kingdom, all of which have established data protection frameworks and contractual safeguards in place.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. We use several types of cookies:
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled. They include session cookies, security cookies, and accessibility cookies that enable core website functionality.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website, which pages are most popular, and how we can improve user experience. This data is aggregated and anonymized.
You can control cookie settings through your browser preferences, though disabling certain cookies may limit website functionality. We respect "Do Not Track" signals and similar privacy preferences where technically feasible.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will:
- Post the updated policy on our website with a new effective date
- Send notification emails to registered users about material changes
- Provide prominent notice on our website for at least 30 days
- Obtain additional consent where required by law for new uses of personal information
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:
trevanquilorysa Privacy Team
Level 2, Suite 218/530 Little Collins St
Melbourne VIC 3000, Australia
Email: info@trevanquilorysa.com
Phone: +61 7 4942 3377
We aim to respond to all privacy-related inquiries within 5 business days and will work with you to resolve any concerns promptly and fairly.